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Troubleshooting

Troubleshooting

Having troubles? Read these articles for troubleshooting tips.

How to get log files when requested by support

Desktop app will not sign in, but the Admin Portal does

The number pad plus sign (+) starts Talkatoo

How do I cancel my account?

How do I improve the accuracy of Talkatoo?

Installation

What do I do if Talkatoo is blocked by my antivirus?

Talkatoo icon is crossed out

The procedure entry point SetDefaultDLLDirectories... error message

I get "Failed to Extract Installer" when installing Talkatoo

Mic Issues

Talkatoo says No Microphone detected

MobileMic troubleshooting

Unable to change the mode on Olympus Microphone

Olympus mic does not pick up audio in any program.

The plus sign (+) is typed out when using microphone

My mic isn't working, what do I do?

Talkatoo is picking up background noise or voices

My mic/headset works on my phone but not on my computer.

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Windows

My Talkatoo bar disappeared behind the Taskbar

Not working in PMS software but working everywhere else.

Privacy settings in Windows 10 blocking access

I click Start Dictation button but no text appears when I speak [Windows]

SpeechMike button or hotkey brings up HP System Info

Talkatoo not staying on top of Remote Desktop (Windows)

I can't find the Talkatoo app in my system tray. Where is it?

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Mac

Mac OSX Accessibility Settings Preventing Talkatoo from typing

Talkatoo types one word and then stops.

I click Start Dictation button but no text appears when I speak [Mac OS]

Talkatoo disappears when I maximize a window on Mac

Remote Desktop Issues

Letters are not being capitalized

Why does Talkatoo only type 'a's instead of what I said?