What do I do if Talkatoo is blocked by my antivirus?

If you suspect Talkatoo is blocked by your antivirus, you will have to exclude the relevant files and locations from scanning.

Talkatoo is perfectly safe if you've downloaded it from our website, however sometimes antivirus programs will flag it as suspicious.  AVG and Avast tend to be the most likely.  To get around that, you need to add the following exceptions:

%appdata%\Talkatoo - This is the profile directory, which usually translates to c:\users\[username]\appdata\roaming\Talkatoo.  See note below

%localappdata%\talkatoo - This is the application directory, which usually translates to c:\Users\[username]\appdata\local\talkatoo.  See note below

%localappdata\talkatoo\Talkatoo.exe - This is the main executable and is sometimes quarantined (name depends on the antivirus - sometimes other names such as Virus Chest, Vault, etc) by the antivirus program.  We find that in many cases it's imperative to find it in the quarantined list and click Allow and Add Exception or similar.

%localappdata\talkatoo\Update.exe - This is the updater, is set to start up with Windows, and is sometimes quarantined.  Follow the same steps as for the main executable above.

 

Note - Generally %appdata% and %localappdata% will point to

c:\users\[username]\appdata\roaming

and

c:\users\[username]\appdata\local

respectively, but that is not always the case, so it's best to confirm by copying the text (including percent signs) and pasting it into your address bar in Windows Explorer

and then press enter


Once these exceptions have been added, try reinstalling Talkatoo.  Sometimes a computer restart is required before installing Talkatoo again. 

If you're still having issues, reach out to our support team or to your IT and show them this page, as there may be multiple parts of your antivirus that are interfering with Talkatoo.