---
title: How do I cancel or downgrade my account?
description: Self-service cancelations and downgrades now available on the Portal
---

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# How do I cancel or downgrade my account?

## Self-service cancelations and downgrades now available on the Portal

We get it, sometimes it just doesn't work out.  

If you're having trouble with the software, and you have not yet had a training session, we highly recommend a [free onboarding](https://meetings.hubspot.com/jamie437/multi-user-onboarding-link) with one of our Talkatoo experts. 

If you're having other problems, we encourage you to contact our stellar [Support Team](https://talkatoo.com/contact/) as we may be able to help solve your problem. 

If you're still ready to cancel, you can now do so from our Portal on the [subscription page](https://app.talkatoo.com/subscription).  You can also downgrade the number of users on your account from this page as well. 

Our annual plans come with a 30 day money back guarantee, so if you cancel or downgrade within the first 30 days, your estimated refund will be shown and processed, and you should receive it within 7-10 days.  

Please note: If you have purchased any credits to use Call Summary or Auto Follow-up, those are non-refundable, even if there is a balance remaining. 

If you are outside of the 30-day money back guarantee and set your account to cancel, it will be set to not renew, but it will remain active until the next renewal date.  That means you can continue to use it until then if you like.  

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