If you are working with our support team and they've asked for the logs, here are the steps to collect them.
Windows
The log files are located at C:\Users\[username]\AppData\Roaming\Talkatoo\logs, however this is usually a hidden folder, so here is an easy way to get to it.
- Copy the following (including the % signs):
%appdata%\talkatoo\logs - Click Start, or click in the search bar on the bottom left
- Paste what you just copied above either using CTRL+V or Right Click > Paste
- Press Enter
Once here, there will be up to 4 log files. You can drag or copy these files into an email, or as otherwise instructed by our support team.
In addition to the OS specific methods, there is one way to access the logs' location that works on both Mac and Windows.
- Click the 3 dots on Talkatoo
- Click Support.
- Double click in the bottom right corner, until you see a small icon appear.
- Click that icon and it will open the location.
Mac
The log files are located at ~\Library\logs\Talkatoo but Library is usually a hidden folder on Mac, so there is an easy way to get to it.
- Open Finder
- Click Go (at the top)
- Press and hold Option
- Click the newly displayed Library entry
- Open Logs folder
- Open Talkatoo folder
Once here, there will be up to 4 log files. You can drag or copy these files into an email, or as otherwise instructed by our support team.