Occasionally, a note will not submit right away.
If you have clicked submit on a note, but after some time you see that it still says Draft, Draft Processing, or just Processing, it might be "stuck".
In most cases, this is because the audio file from the recording has not yet been uploaded, and in most cases, it will be uploaded given a bit of time. At this point, we are seeing that time as anywhere between 10 minutes to 1-2 days. More than a few minutes is a very rare occurrence, but one we are constantly working to address these outliers, as we realize how important it is that you have your notes available immediately.
Below are a couple of things you can do that may help speed things up.
While dealing with a stuck note, it's important that you do NOT sign out of the app, as that can cause irreversible data loss of the note.
Quitting the app is fine, but do not click Sign Out.
Desktop or Mobile app recording
Since you can record notes on either the mobile app or the desktop app, it's important to be aware of where the note[s] were recorded and perform these steps on that specific device.
Give it a few minutes
Normally uploading a note is quick, but for various reasons including length/size of note, internet connection, available resources on device, and whether you start a new recording immediately etc, it may take longer.
On mobile, ensure you leave the Talkatoo app open on screen to allow it to upload. Give it 5-10 minutes for good measure. Check that your device is connected to WiFi if possible, or at least a good data signal.
On desktop, as long as the app is open, it should be working on uploading, but the other factors still apply.
Submit Logs
We want to know anytime this occurs, so it's very helpful if you can submit the logs.
On the mobile app, simply click the profile button on the top right, and then Report a Bug.
On a computer, see here for steps on submitting the logs.
the app is not up on the screen, it will not be allowed to send or receive data.
Refresh
In the mobile app, pull down from the top of your screen and release. This will refresh the app in case it's just the display status that has not fully updated. You can also try going to a different tab and then back to the inbox, and pull down to refresh again.
This is not something you can do on the Talkatoo desktop app, so
Resubmit
Try to click on the note again and resubmit it. If it did not successfully submit previously, it might need to be resubmitted after the refresh and a couple of minutes have passed.
Quit and Relaunch
Quit the app and relaunch it to force a full refresh. Again, you want to Quit, and NOT Sign Out.
On the mobile app, you do this by swiping the app away and then clicking the icon on the home screen to launch it.
On the desktop app, you do this by clicking the 3 dots on the bottom right, and clicking Quit, then relaunching from your desktop or Start menu.
Account
Another thing to check is that your account is in good standing. You would likely receive an error message to this effect, but you may not see it. Verify in the Talkatoo Portal, or with the account holder that your account is in good standing. Also check that the account you are using has Dictation permissions (you can also check that you can dictate normally or use the Assistant to verify these permissions exist for you).
If none of these things work, and you've submitted the logs as directed, we will get your message and reach out. In most cases, the issue has resolved itself already, but we always want to ensure things are working smoothly so don't hesitate to get in touch.