Whether using thin clients or workstations (thick clients) it is possible to use Talkatoo.
One common office configuration is to have the practice management software (PMS) installed on the server, and all of the office computers remotely access that server. This can be done with either regular workstations running Windows, or thin clients - computers with a minimal operating system only running Remote Desktop. These two scenarios have different requirements and challenges, but it is possible to use Talkatoo in either case.
If you are looking for information about using Talkatoo when accessing your work computer/server from home, click here.
Generally, the process to use Talkatoo on the server is to install it on the particular user account that you log in to the server using, configure the audio to be sent from the local computer to the server, and configure the server to receive the audio. Because Talkatoo installs directly into a user's %appdata% directory, administrator access is not usually required to install, but IT assistance will likely be required to configure the audio settings. See below for configuration details.
Because you are not usually able to install software on the thin clients, the only option is to run Talkatoo from the server, where the PMS is also running.
Depending on the particular thin client, and the way it is configured, it will be different, but your IT dept will have to do this part.
Generally we find that choosing a microphone with a standard audio 3.5mm plug (1/8″ jack) will work better for you than a USB microphone in this scenario, because IT departments are more willing to pass through audio than USB due to potential security implications. You should ensure that your thin clients have the necessary plug before purchasing.
Sometimes your IT dept will have configured remote access through Microsoft's Remote Desktop Protocol (RDP). Aside from the public IP address, firewall and port forwarding settings, which are not covered in this guide, this will be the same process as using Talkatoo locally in the office over RDP.
There are 2 parts to this process. Setting up the local computer (desktop) to pass the audio, and the server to accept the audio being sent.
If you are currently connected to the remote session, you will have to close it and reconnect before this will take effect (it's not necessary to log out, just close the session).
1. Right click on the RDP icon you use to access the server, and click Edit.
2. Click Local Resources Tab, then Settings.
3. Set Record from the computer, then click OK
- Right click on the RDP icon you use to access the server, and click Edit.
Click Local Resources Tab, then Settings.
- Set Record from the computer, then click OK
- Click the General tab and click Save so that you don't have to do this every time.
For thin clients, the process will differ based on the type of thin client and it's operating system. You should check your documentation for your model of thin client. This is likely something your IT department will have to do.
Receiving audio on server
This is also likely something your IT department will have to handle.
There are 2 places on Windows Server where the audio redirection may need to be allowed; the registry, and Group Policy Editor. It is generally required to restart the server before the GPO change will take effect.
The following registry subkey should be set to 0 to enable the Audio Recording Redirection feature, or 1 to disable it:
The following Group Policy setting should be enabled to allow Audio redirection:
Configuration >> Administrative Templates >> Windows Components >> Remote Desktop Services >> Remote Desktop Session Host >> Device and Resource Redirection >> Allow audio recording redirection.
Once these steps above are configured properly, you will see Remote Audio as your microphone input on the remote computer/server. It will likely be the only one, but you can ensure that Talkatoo is seeing it and using it by going to settings from the menu: